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TUESDAY PROGRAM --- TEAM SURVIVOR AUTHOR: Debra Fox --- |
You've all seen it! Someone you know at work leaves the company for a better opportunity. After they have packed up their box of personal belongings and are ready to go, their final step is to go to HR and take part in an "exit interview."
"Is there anything that could have been done differently to keep you with us" they ask.
REALLY --- what part of that makes any sense what so ever? Shouldn't that question have been asked BEFORE they started looking for a better opportunity?
In a 2011 survey conducted by Mercer entitled "What's Working", statistics show that 40% of workers between the ages of 25-34 are "seriously considering leaving" and overall 32% of works are seriously considering leaving. This means that up to 35-40% of workers are actively looking for others jobs -- RIGHT NOW!
The unfortunate part is that it usually isn't the poor-performing employees who quit. It's the talented, capable, high performers who leave -- the ones you can't afford to lose.
Replacing these quality empoyees can cost the organization anywhere from 50% up to 5X an annual salary (depending on the level of the employee). And if 30-40% of your employees are looking for other jobs, these are costs that can put a company out of business. Asking them what could have kept them as they are walking out the door, isn't going to reduce those costs!
In the book, "Love 'em or Lose 'em", the authors Beverly Kaye and Sharon Jordan-Evans take the 26 letters of the alphabet to ourtline strategies for managing effective teams today.
The "A" stands for ASK. This chapter talks about a new strategy called the "STAY INTERVIEW". The purpose of the Stay Interview is to find out sooner than later what it will take to keep talented people in your department and/or company. Conduct interviews with your team members when they start with you to find out what their goals are, what motivates them, what they are interested in pursuing long-term and then do what you can to help them.
Below is a VLOG from Sharon Jordan-Evans, one of the authors, regarding the stay interview.
READERS: Share your comments about keeping good employees.
